I don't like to give negative feedback about businesses however after my recent experience with the owner of Drayton Croft Motorcycles Ltd in Hinckley, I believe that it's important to warn people about my experience! I had negotiated a price on a 2017 Kawasaki Z1000SX with a salesman called Ben who I could not fault on his customer service or knowledge. Several days into discussions and negotiations, I called the dealer and someone with the name of Richard answered who stated 'I don't work in sales but will help you as Ben is busy'... turned out that Richard was one of the owners. Despite me saying to Richard that I would prefer to speak to Ben, Richard insisted that I spoke to him as Ben would be busy for a long time. I informed Richard that I had negotiated a price on a motorcycle with Ben and wished to place a deposit down. Richard immediately became defensive and stated 'We don't normally give discounts so your lucky'. I laughed and thought this was his sense of humour. I then confirmed the price which had been agreed with Ben including a service and Richard stated 'That's not right' and increased the price by £300. Richard also stated 'It's a cheap bike so we won't service it and Kawasaki's service schedule is only a guide'. Richard continued to be very defensive and kept stating 'Ben would not have given you that deal, we have enough customers to sell this bike to without discounting it'. Despite me having the figures written down and asking countless times to speak to Ben who I had been negotiating with, Richard refused to put me through to him. I expressed my dissatisfaction to Richard in how I was being treated as a customer and Richard laughed and said 'Well let's leave it there then, we don't discount bikes here and are very busy'. I would never expect this level of poor customer service from a main Kawasaki dealership and do not believe that Richard is representing the brand in a good light. It was immediately apparent that Richard was not happy by the amount that Ben had reduced the motorcycle and made a very poor and frankly embarasing attempt to backtrack on price and deny the offer negotiated. Stating that a motorcycle will not be serviced to Kawasaki's reccomendstions because it is 'a cheap bike' is appalling. £8000 for a motorcycle which is over 3 years old is in my view not a cheap bike and to stated that Kawasaki's servicing schedule is 'only a guide' as a main dealership is setting a very dangerous precedence. Not what I expect from a Kawasaki main dealer!