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Diana
Please share, Went to dreams (beds)asked to do sleep test(lay on mattress & it tells you what best mattress). It came up with the tempur firm I wasn’t impressed as my old tempur was medium, I said I think I stick with what I know & was told don’t worry you can try the matress for 30 days & if you don’t like it we will swap it. So against my better judgment I agreed to try it. Brought matress protector & Was also sold an insurance for accidental damage stains etc for 8 years. Unhappy with matress I contacted dreams & said I wanted to change mattress not a problem we will send new one & change it for you. Driver comes to change matress says he has to check for stains & says yes looks good & goes to get plastic to cover it then lifts mattress & small stain shows under light. I know I have not spilt anything & have had matress protector since day 1. DREAMS have said they will not change it so I asked what I payed insurance for & was told that it doesn’t start until a year after purchase. Fuming ain’t the word. Inspect your mattress on delivery people because I’m sure the stain must have been there on delivery & because it doesn’t show to naked eye we missed it. Even though they miss sold me both matress & insurance they tell me nothing I can do.
3 years ago
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Dreams has a 1.7 average rating from 358 reviews
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