My review is nothing to do with in store customer service, they are great. My issue is the main customer service that deal with faulty products. This company and matteress came massively recommended for comfort and top notch customer service but all I can say is avoid at all costs. We have been discriminated against due to my partners disability and factors unavoidable. For the first year our Hypnos Milford was a dream. We followed all the advise we were given regarding using a matteress protector and rotating/flipping on a 3 month basis but despite this we have awful sagging/dipping in the matteress. So bad so that my partner is having to see a chiropractor and I havent slept a full night in over a year. We had an inspector out who was utterly shocked and disgusted by the dips in the matteress and stated it must be faulty. Sadly for us, our claim wasn't even considered due to a stain on the matteress. My partner has a life limiting heart condition which requires him to take medication which then on causes night sweats. When this was raised with the company we received the same old basic lines.