Hi
Me and family have been your customers since 2015, We have always shopped at DREAMS first when ever making a decision about buying new furniture we always go to DREAMS, Your customer service is great at all stores, And your products are great as well. I have just purchased a new house for my wife, And it’s our new first home. We love it it’s our dream come true. The first store we walked into was DREAMS for our new home furniture We ordered the bed frame and side table from you and some pillows for the time being because we run two business so we have very limited time. The products range is very good as well at DREAMS. The delivery Date was 23.8.22 8am we had a call from the delivery driver explaining he will be arriving just after 8am we said no problem as we actually set our alarm clock from 7am because we were super excited to see our new furniture. Me and my wife were upstairs in the we heard a big BANG to our main door, me and my wife got very scared and frightened, I quickly made my way to the main door using stairs, As I reached half of the stairs I heard another BANG to my door. I quickly opened the door and your delivery driver was standing there right in front of my door, He looked very angry and aggressive so I didn’t say anything as my wife is 7 months pregnant, There was only me and my wife at home. My wife was so scared she stayed in the second room and didn’t come out. This is the same guy who assembled my bed frame. I gave him the space to do what he has to do, I offered him coffee or water but he didn’t reply back. Both drivers didn’t want to speak to me. I don’t no what wrong I have done ? I really want to know ? I felt very low for the whole day and now I am thinking of putting cameras in my house front and back as I am scared for my family. This was the worse experience I have ever faced in my life. I spent over £1200 and this what I deserved. I am a very understating and friendly person to approach.
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Alice, Customer Support
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