Bed delivered on 9/10/ 23. Paid for collection of my old mattress £55 , was given recycling bag . I was able to get rid of mattress . I went in store in Havant with bag well before delivery date . Spoke to a young man employee who took bag and told me it would be better to not cancel the collection as this would in all probability cancel whole order . Bed arrived , two men assured me that they would ensure I received a refund as they would pass it on to appropriate dept . Today I rand store , no answer . Rang again lady said to ring customer services . Hung on and on and on , was 1st in queue and then 5th? Rang store again and was told she would email to see if my refund was being dealt with. No. She said she would email appropriate dept and to keep an eye on my bank account . Poor service , inefficient and now I would not recommend Dreams . Thing was I gave a £20 tip to the delivery men. More fool me . Only ray of light was Gemma in store .