Enquired about a replacement for a 'Beaumont' 1000 pocket spring luxury 3' mattress. Which was not listed on current webpage site (January 2024). Received E-mail response from Sales Advisor Sebastian Tosnar informing me that 'Banbury' was the current equivalent replacement. With 858 spring pockets. When queried informed that: Quote: "The reason this Banbury says 858 pocket springs is because spring counts are worked out in this industry off of a king size. If you look at the king size Banbury it will say 1000. Believe me this is the 1000000000% like for like for your current mattress" unquote. This appears at face value to be disturbingly disingenuous and dishonest. And holding the intelligence of life blood customers in contempt. It appears to be pandering to the lowest common denominator of (standards of) excellence. And quality. Imagine they would be of interests to BBC 'Rogue Traders' / 'Watchdog' consumer affairs programme. Caveat Emptor.