TERRIBLE CUSTOMER SERVICE AND AFTERCARE, from even the managers in the complaints team. terribly Handled my complaint, resulting in me now going to the furniture ombudsman. I had a bed that had grown mold gone into my mattress, they have replaced my bed but won't replace my mattress like for like as I bought the mattress on Blue Cross, regardless of this the mattress is still available on their website so why is can't they exchange this? Like for like? The engineers who delivered the bed pulled the carpet, knocked my chandelier and didn't even put the mattress on the bed. The mattress is Super King so you can imagine how hard it was for us to place down. The manager called me today 8.2.24 after waiting just under 24 hours. The manager was rude, and terminated the call. Dreams you need to get new staff. They haven't resolved my complaint. i would never buy from you again. i wish i could just have my money back and be done with you.