Three matresses from this company - all have been absolute rubbish - all close to £1000. Back aches, physio visits...even a chiro - all in all, this sub-standard cr*p has cost me time, money and back ache. Ive made complaint to my local consumer protection agencies - if enough people do as, this vile compnay will be investigated and held to the same standards as decent businesses. The Belfast Franchise is seemingly more than happy for you to assume they are a BRANCH of parent company sofatime/dreams. I find this, not only unethical, but very misleading. They are a FRANCHISE - use a different factory in a very large country far to the east. Low quality items at a serious mark-up price. Customer service is a horror. I've had to get my solicitor involved. If that fails, I'll head down with a placard stating "not made in UK. Made in PRC" and stand outside their front door because I value my fellow citizens and believe people should be protected from vultures.