Such a joke really, ordered a bed with drawers, after 1 week drawers bottom started to sag. I requested refund for the bed mostly because it was ridiculously high. Customer service wanted to charge me a fee 20% of the total order. Therefore I agreed for an exchange although it was pretty difficult to communicate. The team of assemblers came to deliver & mount the bed. Such a joke.. they left screws loose and one of the support bracket to leave the ottoman bed open, was mounted reversed. therefore useless. I requested them to fix that, they said I had to call CS. They sent me a new team of assembler 1 week later. All was right but when closing the ottoman storage it was making a stomping noise. 10 days I realized that the ottoman doesn’t close down if you remove the mattress top part stay up. I was thinking of buyung at Dreams since they seem reputable. With extortionate price, the beds are utter rubbish low quality made in China. I would have been better off buying online.