Honestly, just avoid. Paid over £3500 for a bed frame and mattress through dreams and took out the extended bed "cover". Not even 2 years later, the bed base and mattress is noticeably warped. On the leaflet provided at time of purchase, it states that structural defects and warping is covered on the 8 year plan. The mattress manufacturer offer a guarantee of sagging of 2cm+ over 10 years. In less than 15 months, it has sagged to the point it feels you have to climb uphill to get out of the bed and was a hairline off of 2cm sagging, in less than 2 years!! An inspection took place to which the technician confirmed there was warping of the bed base and sagging of the mattress, but could not confirm the tolerance by the manufacturer, and therefore deemed it to not be a defect to cover his own back. The insurance rejected the claim based on completely inaccurate testing methods and criteria, and dreams are denying any issue. Typically, using any loophole to avoid being held liable. The reports are completely falsified claiming to have done tests they did not carry out, and concluding information they could not have possibly known. They are constantly passing responsibility away from themselves, and their processes of dealing with these issues are dreadful! Honestly, to buy a bed and mattress from a company who preach the "replace every 8" motto, for their beds/ mattresses-to not even last 2 is absolutely ridiculous. As for their insurance cover, absolutely not worth the paper it’s wrote on! Now having to consider purchasing an entire new bed elsewhere due to this shambles! Save your money and go elsewhere!