I first went into dreams of Harlow Essex to a brand new double mattress and got the first one and it sank with in a couple of weeks. No I have been talking to customer service and they was helpful anyway 4 mattress later. It got delivered with a huge dirt mark on the bottom of the mattress and the delivery driver said that never happened before so they give me £100 compensation so I thought ok that’s fair enough. This was a replacement from the last were someone used a ratchet strap and there was a huge gutter like mark from one side to the other. So the new mattress I left it all day put brand new sheets on and as I went the end of the bed a foreign object sprung up from the mattress and went in my eye. I went into the bathroom washed with warm water then the next day my eye was full of puss and sore and red went to the opticians they have checked my eye and and found foreign objects and cleaned them out but what ever it was I had a very severe allergic reaction when my eyes swelled up went red bloodshot weeping. So after a couple of days it got worse so went back had more eye drops after that I had to go to the doctors for antibiotics. By then I’ve got a infection in my body was hot and cold and then sweats on top I’ve never felt so ill. So I got in contact with Dreams and a Mr Simon Clayton wanted proof of this so I emailed him two attendants at the opticians and one from the doctor. It’s been a couple o had to email him he then replied saying the maximum we can off is £50 compensation I’ve had to buy three meds £30 and someone to take me to the appointments petrel I didn’t think that was right plus I’ve had no choice but to have the week off because I was week and literally been in bed all the time. Not a very experience that’s it really disappointed in such a big company only offers £50 I really would of loved to put pictures up of my eyes you would be shocked I’ve tried to show my eye on this platform but it won’t let me do it