Dreams Bed company I recently purchased a bed and mattress online from this company as part of a multi-buy discount, expecting a smooth and professional service from a reputable brand. Unfortunately, the experience has been nothing short of a nightmare. The bed and mattress arrived within the promised timeframe, but my additional item, a Tempur pillow, was missing. Upon opening the box, I noticed the bed slats were of extremely poor quality—chipped and damaged. I immediately took pictures and uploaded them to the company’s website, asking for advice on how to resolve this issue. To my dismay, they didn’t bother to email or call back, leaving me completely in the dark. To make matters worse, the mattress (a Dream Bed Therpur model) had an overwhelming chemical smell. After reading reviews, I discovered other customers had reported the same issue. It’s unacceptable for a product at this price point to have such a strong odor, raising serious concerns about quality control. A week after my missing pillow failed to arrive, I called customer service. They casually told me there were issues with Royal Mail and promised to send it soon. I then received an email stating I would have to wait 14 days instead of the originally promised 10 days. Clearly, there is a severe lack of organization and transparency. When I called again on 20/01/25 at 17:10 to chase up both the damaged bed and the delayed pillow, the customer service representative initially seemed clueless about my previous communications. After a couple of minutes, he confirmed they had received my email about the bed slats but offered no solution. Regarding the missing pillow, I was given yet another excuse—this time blaming an issue with their depot. I asked the representative to escalate my concerns to a manager. After being placed on hold, I was told the manager’s response was essentially to take a your money or wait. This response is completely unacceptable. I purchased the items as part of a multi-buy deal, and they are failing to deliver on their promise while misleading customers and pushing low-quality products. I feel entirely let down by the lack of communication, poor product quality, and dismissive customer service. For a company that positions itself as reputable, this has been one of the worst experiences I’ve ever had. Save yourself the hassle and avoid this company.