I bought a TV bed 2 years ago. I also bought 10 years warranty with it. The bed frame and mattress is fine but the TV system broke 3 months ago. And I am still trying to get an answer from Dreams about when is it getting fixed. The engineer cam to to my house checked the system and told me that they will have to order the part. One month past and no further communication from them. I had to call on numerous occasions and finally they said the part was here and booked an appointment. On the day the engineer came without part ran the same diagnostics again and told me the same thing that I already knew. I have tried calling dreams, the company they use to insurance and the actually company that does the work. Every time I call them only answer I get is they know that I have escalated the case and they will get back to me by end of day with some details and nobody calls. I would have given 0 stars if possible.