We never bought anything from Dreams. We went to get a bed for my 81 year old Mother who suffers from arthritis and Rheumatism as well as other health issues. The saleswoman came over and seemed helpful. We told her what we were after and that no mattress could contain memory foam. The lady said to try out the different mattresses at the side of the store to see how they felt and she would come back and not pressure us. She went away for about 1 minute if that then stayed with us all the time, the trouble is that she didn't take into consideration my Mother's age or health issues. She had her walking stick, but the sales person had her back and forward across the sales floor that many times that she didn't know if she was coming or going. Every time she liked a mattress she was taken back to the "purple" mattress she liked first at the side of the store. For a fit younger person, not a problem, but for my mother, she felt like she had run a marathon in the 30 minutes or so we were in the store. She didn't know if she was coming or going. Sales people need to think about the elderly and their limitations, not just push and push to sell (I can only assume they are on commission). Then to top it all, the 2 mattresses that my Mother liked the best, another sales woman told her they contained memory foam! Out the door we went with a loss of a £2k sale. After a cup of coffee and a bite to eat, Sleepright at Carpetright were much better and the bed was purchased without any pressure at all. This was Team Valley, Gateshead 3/2/18.