I was in the Clydebank store in Glasgow. When you go into these type of shops, it can be quite frustrating when you want to have a look around but are hounded by sales assistants trying to get you to buy something especially when you don't know what you want in the first place. My Husband and I wanted a new bed? Where do you start? I went in to Dreams after visiting a few other bed companies, and as soon as we arrived it happened - a sales assistant! How wrong was I, the woman that introduced herself Lesley was so pleasant, she just welcomed me to the store and briefly explained the set up around the store. She made us both a coffee while we looked about. Beds are quite confusing and we had no idea where to start. Lesley confidently took the lead, she found out quickly what type of mattress we needed by encouraging us to lie down and try. Explained what is good and what is better. After an hour or so we settled, we were happy to spend the amount we did because we are sure we have paid good money for quality. *Free Pillow yeah Thank you Lesley, we will be back for the kids beds soon. Anne & John