I placed my order for 3 bedside tables and a sofa bed on August 1st. I have a guest staying with me so need the sofa bed asap. The earliest delivery date was shown as August 17th. 17 days for the delivery was later than I had hoped for but I selected it and ordered anyway. On August 7th I receive a confirmation email. This email incorrectly states August 7th as my order day (why did it take 7 days for the confirmation to go through?) and lists the delivery date as August 29th. An extra 12 days delay is unacceptable. I checked my online account and it still lists by delivery date as August 17th. I contacted the customer service team online and spoke to Katy. She informed me that those sofa beds are made to order (not mentioned on the website when I was ordering) and that the earliest delivery date is the 29th, despite my online order stating otherwise. I explained that I may need to source a sofa bed else where and requested that the bedside tables be despatched and delivered on the 17th, as arranged and that I would get back to them about the sofa. Katy refused. In fact she was generally very unhelpful and did absolutely nothing to try to rectify the situation. I therefore emailed the customer service department explaining the situation and requested that a manager deal with and split my order. Max Fox split the order and said the tables would arrive on August 17th, as planned, but that the sofa would now be delayed even more and he wouldn't be able to confirm a delivery date until AFTER the 17th. So his solution to a delayed order was to delay it even more. Terrible company. Incompetent staff. Wont be using them again.