After reading the reviews decided to buy a mattress from Dreams. Unfortunately the Charlton Store is in a class of their own took over an hour to arrange finance. However that was the best of it returned 3 items and exchanged 1 3 days later after wasted 40 minutes as they couldn’t refund £62. 3 months later and still waiting heard every excuse under in the book, store can’t process refunds, head office will not do it, can’t get hold of a super user, don’t know how to edit paperwork, can’t use a computer (literally that was after another exciting visit watching a idiot prat about for 20 minutes) etc. Last I heard was customer services was going to escalate this to the divisional manager if she couldn’t sort it that was the 17 Jul. Insult to injury emailed me on 2 Aug asking how I’d rate the support I’ve received - SERIOUSLY!