*****DO NOT USE DREAMS!!!***** I have not experienced such bad customer services from a company this bad in many many years. I purchased a mattress from Dreams on 11th August 2018. It turned out to be significantly faulty. I called the store to report this, but they told me that they did not deal with complaints and that i had to call the nationally customer services line. I called this number to report the fault - Dreams will NOT deal with complaints of faulty products until they have sent someone out to verify that you are telling the truth! When I asked what time this would be, they informed me that it would be at the end of the following week!!! Despite me pointing out how unacceptable this was, and in total breach of the Consumer Rights Act 2015, they would not budge. When the Friday of the following week came, a gentleman arrived and full credit to him, he was on time, and assessed the mattress quickly, concluding that the fault was clear and obvious, and that we needed a replacement one. He informed me that he would send his report to Dreams and that they would be in touch to arrange a replacement. Well they didn't! I gave them the benefit of the doubt and gave them the Monday of the following week in case he hadn't sent his report until late on the Friday, but they still did not call me. I had to call them on the Tuesday! The person I spoke to had to search for his report on their system indicating that nobody was going to call me from Dreams at all, until I eventually chased them up! He saw that we needed a replacement, but then said that the earliest they would deliver one to me was another 14 days!! I can't express how gobsmacked I was at this point at the utter incompetence and awful service they were offering. This was arranged with the person to be delivered between 07:00 - 07:30 so that it arrived before I left for work. He explained that this was a special request as they normally only provide slots of AM or PM (which is another ridiculous service that Dreams and some other companies still offer which is very outdated and poor). I today have received a text message to say that my delivery tomorrow will arrive between 09:00-10:00. I have called back to clarify that I had actually had an arrangement for it to be delivered between 0700-0730 as that is when I am in the house before leaving for work and after the start of Dreams' available delivery times of 0700, to be told that there was no record of this arrangement and that it would not be met. I now have to wait for another 2 weeks for it to be delivered as I won't be in tomorrow between 0900-1000. I have had this faulty mattress since 11th August (now 18th September) and appears that it will be another 2 weeks before a replacement will be sent. Dreams are operating in breach of the Consumer Rights Act 2015, have atrocious customer services and have offered NOTHING to compensate. I totally regret using Dreams and would very highly recommend you not to use them!