Had a mattress delivered costing £745 its way to hard harder than the one in the showroom. They agreed to swap it for another mattress of our choice £200 cheeper but we lost the difference. It didnt turn up on the day specified. So loads of phone calls later it was to be swapped two days later. When they turned up they wouldnt swap it because there was a mark on it where it had rubbed the wall as i had to shift it back upstairs after getting it down for them two days earlier. Now we have a mattress that we cant sleep on cause its like a slab of concrete and we cant get the second mattress because ours has a mark on it which incidently ive hoovered off. I have sent pictures and an email to them of the flawless too hard mattress and await a response. Should of gone to bensons.