Mattress had strong chemical smell and customer service simply denied there was a problem and told us to wait it off! We did, for two months, before getting rid of the mattress. They were very polite and friendly up to the point of sale; when they turned cold and hostile. Surely they don't think of repeat business. Very shortsighted. This was my second order in 3 years, with a total cumulative spend of more than £2000.
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