I ordered a bed from Dreams in 2016 £2,600 evolution TV bed. I won’t go into all the details but will give an overview Before it was a year old the mattress started dipping in the middle. Eventually replaced. The lifting mechanism came away from the bed new holes drilled and fixed. 3 months later came away again and mattress dipping in middle. Someone came out said it was a fault on base of bed not enough support. I wanted my money back they said they would either replace like for like or I could go to show room and pick another bed. I did however it was only £1,800 and they would not refund the difference. I took them to court. At no time did they ring, email or send a letter until 2 weeks before the court date. They offered a very low amount and this went on for a week. The day before court they offered me the full amount. My recommendation to anyone is don’t mess about take them to court straight away. They have no concept of customer service and I would never buy or recommend Dreams