Awful experience and still not resolved. Bought a sleigh bed with drawers with wooden slats. The slats constantly fall through, which I complained about. Dreams then sent a technician to write a report. Which I said new slats will not work as they will fall through again. He didn’t listen and just ordered me new slats. I complained via telephone and was told if the new slats don’t work then ring us again and we will sort the problem, (prolonging the situation) so today was delivery day, before this process we had moved. Which all parties were aware of. The technician came to the new address and all correspondence was at the new address. The men coming to deliver the new slats (that I didn’t want as wouldn’t work) went to the wrong address and swore at me down the phone. Even though the drive is 15 minutes. I then get a phone call from dreams saying they will have to now wait for the address to be updated (which was done originally) and arrange a new date! This is unacceptable as is not my fault, Iv had to take a day off work for this appointment to then be told it has to be rescheduled as the driver couldn’t drive 15 minutes. The team doesn’t listen to your concerns and likes to do this extremely slowly. I would not recommend.