Together with husband decided on investing in a good mattress due to my husband back injury last year. And we decided on The Dreams- Unfortunately Today we regret our choice. Firm type of mattress was advised to us by professional sale seller in a store, so we got it- The mattress worth £1000. After 40 days trial we wanted to exchange the mattress for a different one because we didn't have comfortable sleeps and I started to have body aches and back pains,which I never had or suffered from in my entire life!! and this was very concerning and worrying for both of us. Arranged and paid £150 extra for an exchange (delivery included). Exchange day: The driver refuses to collect the mattress due to "tiny microscopic dots that he spotted" we had a mattress cover from day one, which means that the microscopic dots must have been there before, but for our unfortunate luck we didn't notice them before. We didn't think of checking a brand new mattress very precisely, especially when furniture is arriving directly from the manufacturer, no one would. We trusted the item would be delivered defect less. This incident it is also a lesson for us for the future. I raised the issue immediately with Dreams CS Assistant and I have only received a voicemail message saying that they are unable to accept the mattress back. After receiving this disappointing and unsatisfying news I emailed them again, saying I am not happy and I want to exchange the mattress. We have 8 year warranty, therefore I requested the support on this issue, and investigated this further. I have also asked if mattress could be clean by the company. Three weeks past, I have not received a response from anyone. I feel completely and totally ignored and feeling helpless. Also I wish I've red the reviews before purchase. Very disappointed and feeling being cheated. I don't recommend their furniture's, products. I will make sure family members,friends, colleges don't do same mistake in investing in such irrelevant investment that we did.