After purchasing a double bed ottoma and mattress I left a very well-deserved 5* feedback rating for the salesman at Dreams' Basford, Stoke-on-Trent Showroom. However it was downbank from then on. Having waited for 7 weeks for delivery the bed etc. arrived with no wheels, no bar to stop the mattress from slipping off when the bed was opened and two halves of the bed were the same. Customer Services failed to give me the promised telephone call so I had to 'phone them - an indication of how much their customers are valued once they've paid in full. I then had to wait two weeks for this to be put right - something I believe should have been rectified at least the following day. At no time did I have any communication from Dreams until I sent them a Recorded Delivery letter pointing out how dissatisfied l was with the service I had received. At that point I received a telephoned apology and a £100 refund. In addition, I had a lower back problem each morning, for a few minutes, when I got out of bed, which is why I bought a new mattress etc. (My original mattress being very old). I wonder if all the pressure measurement hype is just a gimmick as I have continued to have the problem with the new mattress. Last weekend, however, I stayed at an Airbnb, obviously sleeping on a very used mattress (slept on by all shapes and sizes) and I didn't t have a lower back problem until I returned home to my very expensive mattress.