We took out the extended warranty, just as well as they replaced the base units four times as the draws broke with 8 kilos of clothing in there !! sticker inside says it will take nearly twice that weight !! and as others have said we had a problem with a bulge appearing in the middle of the expensive given its lifespan nearly £1000 mattress !! the guy who attended from Homeserve brought a piece of string and a ruler and said it was "natural North South divide" , he then to my horror bounced up and down on it !!, NOT !! very professional , he wrote on the form we were sent in the post that stated they were cancelling our claim ,and that on the day of his visit we were happy with his analysis !! Rubbish !! , we never said that on the day !! .. waste of money !!! we now have a new mattress from John Lewis !!