Dreams has a bad attitude to cancellation, totally immoral! I paid a 20% deposit for a double bed mattress, which was on sale and booked the delivery date with the local store. The receipt was emailed to me and at no point was I told about their cancellation policy and 48 hours’ notice. Four days later, after placing the order I returned to the shop to cancel the order because on measuring my bed frame I realised that it is slightly bigger than the mattress ordered. The shop gave me, shop gave me a customer service number to ring the next day, as it was a Monday bank holiday. I rang the number twice. Each time had to wait for a long time to be answered and a promise to ring back, which did not happen! Eventually spoke to the customer service and to my horror was told that I would be charged 10% of the original price, which amounted to £78.30 for cancellation. £78.30!!! for doing what? The mattress was on sale not made to measure for me, has not been delivered to me and no charge incurred. Incredulous! Daylight robbery! What admin costs did Dreams incur?? If Dreams is going to charge such cancellation charge why didn’t the salesperson make me aware of it at the time of purchase? I will never buy from Dreams again and will be telling friends to keep off!