Dreams? More like nightmares! The new double mattress delivered is the worst mattress I have ever slept on and so rock hard its breaking my body. It is NOTHING like the one I tested in store although it’s the ‘same’ label. I’m wondering now if the one in store is manufactured differently so it’s convincing but that customers get sent something else. I went back to store to complain and get refund. They said that perhaps in-store one was softer and more comfortable because people had been on it. Really!?! They then called head office who didn’t offer refund but suggested an ‘independent inspector’. Hardly likely independent but I went along with it, so another several more painful nights for that to happen. Inspector came today but have yet to hear the results of this. Tried calling customer service but on hold so long I gave up. I expect to continue to suffer while Dreams takes its time getting back to me but I anticipate they’ll ‘independently’ decide there’s nothing wrong with the mattress. I don’t hold out much hope on ever getting a good nights sleep or getting my money back (especially with their questionable £49 quid ‘comfort’ exchange charge and that sneaky 20% admin charge). Do the right thing Dreams and take this awful torture board away and give me back my money so I can get a mattress elsewhere because this is a painfully disappointing result and I don’t want to give you another penny!