I brought a bed a couple of years ago and a spring came up on the bottom of the mattress. Dreams sent an engineer over to check the matress and to my surprise the engineer blamed me for the state of the bed! Not only that they commented on other areas in my house in their report completely unrelated to the bed! I'd informed them that I'd followed care instructions and yet still have this issue and they said it was my fault therefore they would not honour my extended warranty I'd paid for and not fix the bed! Sounds to me like they take money for beds and warrants yet they dont honour them. Appalled by their poor customer services and refusal to honour a genuine complaint!