Wish I'd read these reviews sooner. Ordered a bed from them well over a month ago then got a voicemail from them at 5:55pm (5 minutes before they close) the day before my bed was due to be delivered saying that I would only be getting the mattress because the frame was "out of stock" despite receiving an email the same day and speaking to a member of staff, as well as a couple of updates over the past month saying it would be delivered on time. No information about when the frame might come back in to stock (if ever) no information about a possible replacement, no information about what I'm supposed to do next. They've taken the money out of my account but now I can't get through to their customer service, can't get through to them on their online web chat and the current wait for a reply to an email is 5 working days according to their web page. Will never use the company again and would advise anyone thinking about it to keep well clear. So disappointed after waiting so long. I'm seriously ill at the moment and am now currently sleeping on the floor.