Ordered a sofa bed over 6 weeks ago. Very happy with in-store sales process. HOWEVER - we were told that delivery would be 6-8 weeks and we would be contacted with a delivery date within 2 weeks. No contact. Follow up - no contact nor response to left messages. Went into store (Reading) again promised follow up - nothing. Contacted HQ and was told that delivery slot is now November. Cancelled bed awaiting refund. Sourced a replacement through Wayfairer - this is arriving this afternoon - and customer service and delivery agents (Panther) have been excellent.