Let’s first start by saying the store and the staff there are an absolute delight to deal with and this complaint has nothing to do with them. Ordered a bed in July, all ok, a month later a date and time was sorted for delivery, on the morning of delivery the driver phoned to say he was on his way but there would be no mattress as it had not come into stock, nobody from the depot had rung to say this, no offer of another mattress was made, I had to phone the store to find out was was going on, Susan the manager was shocked to here what I was telling her and she organised a brand new replacement mattress to be delivered for us to use in whilst we were waiting for the one we had ordered. Still no phone call from the depot. When we did get a phone call it was to arrange the delivery of the mattress we ordered, a date and time was agreed, waited for delivery on the day and an hour after delivery slot I had to phone driver to see where he was only to be told the mattress still hadn’t turned up and had nobody from the depot phoned us, so I still don’t have mattress we ordered, nobody from the depot knows how to us a phone and if there is a manager there he or she should leave the job and maybe start sweeping the floor as this job may be more suitable!!!!!!