Good experience in store and with delivery- mattress good so far. My complaint is with a product which costs £45 - The Pure Cotton mattress protector. This isn't 100% pure cotton, it has polyester/hollowfibre filling and unlike the very expensive range of Flaxby 'made in England' beds (Harrison Spinks) this item is actually made in China. I have spent several hours trying to put a review on Dreams website pertaining to this (with photos) but they keep 'moderating' my review and no surprise, they won't publish it! Have managed to upload review on Trustpilot and hopefully here too.