Let me share our recent experience with Dream World Travel . We have booked 5 tickets for the whole family to travel to Bali for Dec 2021.Few days Later after we made a payment via website we started panicking as didn’t receive any e- tickets for the flight , just a confirmation with our ref number . My husband contacted Singapore Airlines directly to check if our tickets are booked with them. However , to our great shock Singapore Airlines said that our booking was cancelled and we needed to contact World Dream Travel agent . Just imagine our feelings, guys! We started contacting them , after several attempts we spoken to Sumera and she explained patiently that that’s the way they work . They create one ref number with the airline and change it for another one later on closer to the date of travel and the rates are still remain the same . They have explained that there is urgent option to have e- tickets earlier that that , so we asked for them and Sumera issued e-tickets for us in a short time . So , if you have the same situation don’t panic and don’t think it’s a fraudulent travel agent . Just try to contact them( sometimes it takes time to get through) and explain your problem .This is sometimes there to help! Thank you very much Sumera and the team .