This company should re-brand as 'NIGHTMARE WORLD TRAVEL', as that is a much more accurate description of the way it operates. I have been trying to extract a refund from them for over a year, and although initially I was willing to be patient as I was aware that airlines were taking their time to refund both direct customers and travel agents, 14 months later my patience has ran out. Every time I contact them, the refund is 'about to be issued' but that never becomes reality. I shall now pursue the claim elsewhere as it seems obvious that if I don't want to be fobbed off with one of their 'vouchers' I'm not going to get anything back from them. Please don't buy anything from these people, and check out the other 1-star reviews on the web reflecting similar experiences to mine.