These bas**rds are pathetic scammers and money stealers. We booked 2 tickets in the beginning of 2020 and the return flight got cancelled due to covid. We had to pay separately full fare for emergency flight to get back to London. However, following our application for just a partial refund for our tickets with this utterly shameless and Dodgy company Dream World Travel, we have been waiting for over 15 months now and they have not given us anything. They keep giving a standard reply every time I enquire, their complaints email is not answered, 2-3 times they have asked for our ticket numbers / new transferred numbers nonsense which they should be asking the Etihad airline company, but will not process our refund. The government is also at fault here. I do not understand how the government allows such unethical business to operate in the first place!!! There is no ombudsman service for them, don't think they are registered with IATA etc, no regulatory body to monitor their cowboy dealings and still they are openly running their Loot!!! The only recourse is fight a case in county court! Who is going to take this chance, trouble and suffer costs??? Wow, Bravo British Government!