Never seen such an unprofessional and horrible company - very bad. Since 19 months chasing for refund for flight cancelled by the airlines due to Covid, have been told refund will be given so we are simply following up for refund (flight was in June 2020). When we speak with Ukraine Airlines who just say refunds have been already dealt with the agent, Dream world Travel. Finally, last month (September 2021) they offered a much reduced value but in form of a voucher that can only be used with Dream world travel over the phone only. We agreed on the same day when voucher was offered. They said it will take 14 days. On 15th Day I chased again. After 21 days received voucher - guess what it can't be used ourselves so we need telephone them and they can advise the tariffs. So now trying to use voucher. A very sweet talker Lubna who has been dealing with since 19 months, same person and still we can't use voucher now. We have copies of all email trail since last year. When trying to book over the phone to use the voucher they quote much higher price than what they show on their website (more than double). Stuck again and still waiting for resolution or refund as originally expected. Now spoiling our plan again. We will never want to use this agent and airlines again. Rubbish Dream world travel and rubbish airlines Ukraine. Still waiting for refund, our hard earned money. Shameful company making people feeling stuck. we have asked again to get refund and now if we don't, we will start spending more time, we will try to find out how to contact ombudsman or there is some other way(?) to help us get our much over due refund. Feeling very sad. Booking reference Ref. No. 2B6054. Hope to get our refund!