Its been almost 7 MONTHS and they still have not paid my refund. Maryam, Austin, Uzair, Lubna were all the contacts I've been in contact with "via email" as their phone numbers are all scam and don't answer calls after waiting for hours!. After 7 whole months, they come back with a "Voucher Offer" to fly with them again (far from my intention) instead of my cash refund. The amount they offered was only 50% of the amount I paid for. The Financial Regualtors such as the FCA/Financial Ombudsmen or Action Fraud should really investigate such companies who manipulatively appear genuine but are scams! Their names are probably fake too... Doesn't even deserve 1 star.