Like pretty much all, I was 'scammed' by this appalling company for thousands! I tried every avenue including filing a claim in The Money Claims Court which by the time it came around, they claimed insolvency. If you haven't tried to get your money back via your bank/visa etc under Section 75, please check your original email confirmation and if you have the ATOL number and certificate (thankfully I did), please make an immediate claim via the CAA website. If you scroll down, you will see Dreamworld Travel there listed as collapsed. Everything is online. They will ask for all supporting documents, email communication, proof of payment etc. It took me over a year and got nowhere with Dreamworld, nowhere with my Bank or Visa but CAA, despite a fair bit of paperwork, in 6 weeks, I finally got my money back. Please try as long as you have their ATOL number and certificate and it was provided at time of booking.