I'm giving them a 3 for immediate customer service response. After ordering a dress for my daughter's prom. As she requested believing she had looked into the reviews or heard of someone ordering from there. I found she had not. When I placed the order I was alarmed buy it only having a PayPal option 1 and 2 after placing the order it just took me to PayPal. I could not see any of the companies information. Since, it was for an important event and the receipt was in Chinese. I immediately panicked. I then read reviews below and decided it was not worth the risk for this particular occasion. I went to my receipt and was easily able to cancel. Daisy from customer service with in the hour quickly responded. Asking why I wanted to cancel. I told her my concerns, of reading bad reviews of timing, no refund the sizing and possibly receiving something totally different and seeing the same dress on q few sites. My question was did they actually make the dress like it claims on the site or do they just order and size as needed. Since, I went with custom fit. While, I didn't receive any answers to my questions. She did respond with a picture of a young woman and her father tying the back of the dress we had wanted to order saying it it was a customer review & asked when the event was. I told her he date expressed my hesitation again and shortly after I was issued my refund. Thank you Daisy for canceling my order. I would like to possibly give them a fair try for something a little less important first. With that being said I did order this and cancel it in the same day. I truly hope that if anyone does order from here they receive what they have hoped for in time. My main concern was reviews and it seem to lack some key information. I would suggest if you do that its ordered in advance like a few months to be safe. Also make sure you find out the exact return policy. It states returns of unworn clothes returned within 3 days will be refunded on the site. Doesn't say 100% refund so that maybe something else to find out. Nothing about custom orders which I'm assuming would be final sale. Best of luck.