They are not even deserving of one star; this is the worst company I have ever purchased a product from and definitely will not make the mistake again. I am certain they will respond to this review with some generic apology statement stating how much they value their customers but it is a load of bull. I wish I had taken the time to check their reviews before I ever did business with such an unprofessional organization. I ordered a pair of pants in my size, the item shipped was too small, I simply wanted to exchange for a larger size, as I still needed the pants for work. However, they no longer produce a product I just purchased a two weeks ago (and they weren't on clearance or anything). So rather than offer me an opportunity to find a different pair of pants that would be comparable or provide me a full refund. They offer a $7 refund for a product I paid $35 for and stated but you can keep the pants for your inconvenience. What am I suppose to do with a pair of pants I cant even wear? What kind of scam business is this? They don't put their customers needs first at all. They must think I'm made of money, which I'm not. Now I have to wait until my next paycheck and order work pants through a reputable company. Please take my advice and shop somewhere else, I am a pretty patient person and have never been so disrespected and ripped off.