Return Process is Awful Save yourself the headache and shop somewhere else. I purchased two wool coats from this website - 1 large and 1 medium. The first coat (medium) arrived in about a week and was so small I doubt a 3 year old would have fit in it. I wear a medium in just about everything. I am 5'9" 165 lbs and I couldn't even get the coat on my arms. I returned coat #1, after 10 messages to their "customer service" team they sent me a return label to send the coat back - I received my refund for coat #1 and asked for an update on when I will be receiving the second coat. Keep in mind, at the time of purchase and weeks later, the large size was still listed as available on the DressLily website. "Customer Service" said this jacket is on back-order and will ship when it is available. 3 weeks after the initial purchase, I received the large coat and it was it was far too small. I messaged "customer service" again, after another 10 messages, I was told they only provide a shipping label for one return per purchase. Terrible online business strategy. I paid USPS $12 to ship coat #2 back to their facility in California. Two weeks later and no refund, I messaged "customer service" requesting an update on the status of the refund where I was told I will be receiving the refund shortly, however, there is a $5.99 fee for the return label (that they never provided to me) and that this amount will be deducted from my refund. In summary, after 2 months from the initial purchase and spending $104, I have no coats, received $98 in refunds and spent $12 for shipping. I ended up losing $18 just for purchasing two coats from DressLily that were way too small - please do not buy anything from this website.