Buyer Beware!
I received the item which smelled like it came from a glue factory.
I was wondering if perhaps I received the wrong product. The one I received was much different;
* My collar was much thinner than the very thick one shown. Mine was as flat as the sweater. * The drawstrings were also much thinner than depicted.
* The "knots" design on either side of the sweater are depicted on your page as being thick but mine are flat and the material was very loosely put together. I can put my finger through it without trying. It was holy. * The color is different as well but that could have been overlooked if the rest was in order. * Inside of the sweater is very stringy and frayed. * In addition, there is a size tag sewn into the right outer shoulder.
I provided them with several pictures. They asked for more pictures so, I gladly and promptly provided them with more.
They attempted to reimburse me with a store credit by using a confusing "points system" and (to add insult to injury) they insisted that I pay for the return shipping. I of course believed that I should be fully refunded the full amount promptly as I had provided evidence of the poor quality, carelessness, and dishonest advertising of the product followed by them trying to keep my money in my "wallet" with them although I didn't care for their business practices and didn't wish to do business with them any more.
Furthermore they admitted the wrongdoing by stating, "For the item issue, we will inform our colleague to care for them in the future."
But they persisted in not wanting to reimburse me fully so, luckily I had purchased using Paypal.
I filed a claim after they kept trying to reduce the amount of the "refund" and I immediately escalated the claim as they weren't being logical..
After a week and a half Paypal returned my money to me. after a few more weird threats that I was "lucky" that they were finally offering me $10 back after I pay return shipping.
Poor experience.
I don't recommend doing business with them.
6 years ago
DressLily has a
1.3
average rating
from
423
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.