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Kimberly Johnson
Since giving zero stars isn't an option I am leaving one just to give my review. I placed and paid for my order on July 9th 2019 and paid for expedited shipping since I was needing the bathing suits for a trip to the beach at the end of the month. When looking at their website it said orders take 1-3 business days for PROCESSING and then 3-7 business days for SHIPPING. Its now July 23rd 2019 and no word on my order. I went to track my order and it still said processing. So I opened a live chat and asked why. I was informed that one item in my order was on back order as it was out of stock when I originally ordered it, no one informed me of this not by email or on the site when I was placing my order to begin with. Had I known that I would not have ordered it at all. Anyways, I then asked them why my other item had not been processed or shipped if it was in stock at the time. Their response? 'oh we were waiting on your other item to be restocked but now we have it processed and ready to be shipped within 48 hrs and you can expect it within 7 business days after that'. So I asked for a refund considering the beach trip I originally ordered them for is this weekend and was told it would be refunded to my D wallet on their site for future orders. I informed them I wanted it back in account as I had no intentions of ordering anything else from them. They then told me that $29 would refunded to my account. My order total was $47.79. I informed them of this and again was told 'yes the $29 will be refunded to your payment method account and the other $18 has already been refunded to your D wallet for future purchases'. I had to tell them AGAIN I had zero intentions of ordering from them again so I did NOT want anything refunded as credits to their site. So now I am waiting another 3-5 business days for my full refund. If it is not received by then I guess I will have to contact them again. One of the worst websites I have ever dealt with and I order online ALOT.
5 years ago
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DressLily has a 1.3 average rating from 422 reviews

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