Gather round for another tale of woe and misery courtesy of Dresslily. I ordered a bathing suit and coverup, and was pleased to see they had shipped and were on their way. I checked the Fedex shipping number provided and saw that there was a shipment exception and that the package was being held in Memphis, Tennessee. I contacted dresslily and sent them a screenshot of the FedEx status. They responded by asking me to confirm my address, then told me to contact my local branch of fedex to pick up the package. I responded that the package was in Memphis, Tennessee, USA, while my address is located in Saskatoon, Saskatchewan, Canada. A road trip of over two thousand kilometers seemed like an unreasonable expectation for more clothing, so I made phone contact with fedex and asked about my erstwhile package, as dresslily customer service had indicated to me that I had been unavailable for delivery of the package and this was MY fault. NOW HERE'S THE PLOT TWIST, dear friends, fellow victims of a company so loathsome that they surely must put more money into paying for favorable reviews than actually running any semblance of a business, Fedex told me that the shipment exception was because the box dresslily, company of destroyed hopes and dreams, was EMPTY. Not only that, but the dirty scam artists had already put in a claim and received compensation from fedex. I relayed this information to customer service, who responded that since my package had been delivered to me(I guess getting the package on the same continent as the customer counted, even if it was empty) I didn't deserve anything, but because of their exceptional customer service, they would send out the package again(fool me once...), give a credit of the amount I paid in store credit(only useful if Memphis is having a shortage of boxes, (have not heard it on the news yet), or a refund to my credit card(obvious choice). I will have to wait 7-14 business days to see if I get that. If not, I guess I'll see what my bank suggests. For now, I mourn the breaking of trust between dresslily and I, merchant and customer, our relationship now as hollow as my non- delivered empty box. Worst. Company. EVER.