I don’t believe this is a legitimate company. The processing time was so long I began to wonder if my order would ever arrive, even though I requested expedited shipping. I got a different answer every time I talked to someone. The first time they told me my order was delayed because one of the items was out of stock. The second time I called, supposedly that item was in but a different item was out of stock. I tried live chat, email, and telephone. The representatives were never able to tell me anything about the status of my order other than that “it’s about to be shipped.” When I asked to speak to a supervisor, I was told that all of their bosses were on a business trip. All of them! All at the same time! After nearly a month I called to completely cancel my order and was given a runaround about how I would have to call back after 24 hours to cancel. It remains to be seen whether I’ll actually get my money back. Cute clothing pics but such a disappointment.
5 years ago
DressLily has a
1.3
average rating
from
423
reviews
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