I will NEVER order anything from this company ever again!! If there was an option to leave ZERO STARS I WOULD!! I found a dress that I thought was cute for Christmas so when I calculated the processing time and the shipping time, it should have been at my house a week before Christmas (mind you, I used the maxed amount of time). It is nearly TWO WEEKS AFTER CHRISTMAS AND I HAVE NOT RECIEVED MY DRESS! I also have not received any shipping updates in exactly one month! The chatbot is completely useless and I cannot speak to a human customer service representative to get my money back. I will NEVER recommend DressLily to my friends or family because of my experience. NEVER BUY FROM THIS COMPANY