After a month, with several inquiries on my part, I finally received the new jacket. Although I verified that the size was a men’s (US) XL, I received a (UK) XL which would fit one of my kids. I emailed Dresslily about getting an RA# and returning it, but unlike every store with which I’m familiar, there is NO FULL REFUND! Here are the options: "Regarding the item(s) that you have submitted,please consider the following exceptional solutions: 1. Keep the items and partial Refund If you choose this option we can refund you 20% of the product cost. Please note that this is an exception that we can only offer you ONCE. Technically, all the items must be returned to be eligible for a compensation. A.Quick refund of 20% of the product cost to your dresslily Wallet within 24 hours as store credit. In addition we will also offer you extra points to your dresslily account for discounts on your future purchases. (You will receive 5 points for every 1 USD). B. Refund 20% of the product cost to Your payment Account 2. Return the item to our warehouse to get another one for free. Once we receive your returned product we can resend the item to you for free in a different size. Kindly offer us the size you need and confirm your delivery address once more. A. Your correct size. B. Confirm your address : Spring,Texas,77386,United States 3.Return the item to us for a refund. Once we receive the product we can compensate you the product cost as follows: A.Full refund of product cost to your dresslily Wallet as store credit. We will refund you the product cost to your dresslily Wallet as store credit with additional extra points. B. Full refund of product cost to your payment account. A STORE CREDIT? I THOUGHT THEY SHIPPED IT ON THE TITANIC ALTHOUGH THEY WERE QUICK TO DEBIT MY CARD! WE’LL SEE HOW MANY MONTHS IT TAKES FOR ‘OPTION 2?!’ NO WONDER ENGLAND WENT FROM BEING THE WORLD’S GREATEST EMPIRE TO AN ECONOMY ABOUT THE SIZE OF TEXAS! No wonder BBB rates them an "F"! UPDATE - Chose Option #2, above, and mailed jacket to their California address on NOV 25, 2019 and uploaded the receipt as requested. To date, JAN 7, 2020, still no jacket and no communication. Live and learn, I suppose.