Ordered a shawl-type item for my wife for valentines day. Paid the highest amount for shipping possible to ensure it would be here on time (8-11 days) 3 days later, I receive a message indicating my item is 'ready to order' and that it would ship within 3 MORE business days. I messaged them, frustrated because that is NOT priority shipping imo. I received a message back claiming that the 'Chinese new year' would affect shipping times, and they apologized. I'm like.. "chinese new year..??!" i check their website and theres nothing indicating that they ship from China. (my fault for not putting 2 and 2 together with the absurd shipping time to begin with) I requested a refund and was told it would take up to 14 BUSINESS DAYS to return my payment to my credit card (Absolute lie and huge red flag) When you expect something to delay your shipments, you inform the customer of that AT THE TIME OF PAYMENT.. NOT AFTER THE CUSTOMER IS EXPECTING YOU TO UPHOLD YOUR PREVIOUS ARRANGEMENT!!! Do not respond to this trying to save face, apologizing and asking me to verify my order because you know damn right well who I am and that I'm speaking the truth. If you were really sorry, you would've made proper adjustments to your website the first 50 times someone complained about your complacent ways of 'doing business'. Had I realized you pay companies to put babies to slave-work, I would have never supported you and your scummy business to begin with. DO NOT SUPPORT THESE THIEVES. 14 business days is JUST enough to make some ignorant rich people forget that they ever got swindled. SCAM 'ARTISTS'