I ordered three items. A month later, they had not arrived. Attempting to contact Customer Service was a nightmare, as it’s hidden on their website and you ya e to go through their robochat before a real person will speak with you. Anyway, I was told that it was because of Chinese Nee Year my order was taking over a month. After a few more weeks I have up and tried to message their robot about canceling the order. Three days later I get a random email stating that it may be another month before the refund posts. I didn’t even talk to a human! Horrible experience.