Ordered a dress on 4/23 for Mother's Day. Requested 7-10 day shipping and paid for all of the above (it was on the original receipt). Received a tracking number and continued to check until 5/10. At this time, contacted customer service, who stated that the product was in the US and was awaiting pickup at the airport but that we had requested standard shipping which was 20-30 days (and the online receipt was changed, so original record was no longer available). On 5/17, I involved some outside help from my father, who contacted FedEx and they stated that they needed the pickup tracking number. We spoke with customer service who requested that I enter a ticket in order to get the pickup tracking number. Emphatically, we asked the customer service representative to enter the ticket, since this is not something that you should ever ask your customer to do since it is not really their purpose. Still a week later, nothing received. New tracking number states that it has now been picked up on 5/22. So, now even their standard shipping is missing the mark. Beyond unhappy with this situation. In the business world, there should never be a customer service department who cannot help their customer. Why would you ever require your customer to make contact with another group soley by creating an online ticket? Whomever created this business model, should have been fired on the spot since it conveys their total lack of commitment to their customer. They have lost many customers given the reviews that I have been reading, and this one is also lost to them. If the product does not show up within the next week, I will have to go through the bank to recoup my money.